Remote Management
MSI offers multiple levels of remote management for our customers, depending on their individual needs.
BASIC MONITORING
- Antivirus
- Datto offsite management (PC/Application/Updates)
- Monitor: OS, Microsoft Office, Updates, Patches
BASIC MONITORING PLUS
- Includes Basic Monitoring
- Monitoring of standard Apps (ie Adobe, Web Browsers), Printer Drivers
- Identify and remotely remove unwanted Apps via Datto (as defined by client)
BASIC MONITORING PLUS REMOTE ASSISTANCE
- Includes Basic Monitoring Plus
- Remote Assistance: Remote into PC’s to resolve issues with above monitoring
- Setup of new/replacement PC’s (Must meet MSI specifications)
FULL REMOTE SUPPORT (All support requests must be via MSI Ticket system)
- Custom Support Plan to cover remote help with PCs and Specialty Applications
- Includes Basic Monitoring Plus Remote Assistance
- Remote: Specialty Applications (All applications must be pre approved by MSI to be included)
- Current covered Apps include Web Based App Triage/ Email Triage/ Printer and Scanner Triage
- User credential administration; Each user must have unique credentials
- Systems purchased for MSI setup and support must meet all MSI specifications in order to be covered under this agreement.
Meraki Management
- Monitor and Report Monthly (Includes lease of equipment)
- Remote changes to equipment
- Create and Remove Remote Access and VPN’s
- Firmware Update Management and Scheduling
- Security from unwanted sites based on client requirements
Duo – Two Party Authentication*
- *Requires on site Domain Controller